Privacy Policy for FindATradesPerson.com

Last Updated: Nov 25

FindATradesPerson.com (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, and associated platforms (collectively, the “Service”).

By using the Service, you agree to the terms of this Privacy Policy.

1. Who We Are

Data Controller:
FindATradesPerson.com
help@findatradesperson.com

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We may collect the following types of personal data:

A. Information You Provide

Customers:

• Name

• Email address

• Phone number

• Location/postcode

• Job details and descriptions

• Any messages or communications with tradespeople

Tradespeople / Trade Businesses:

• Name and business name

• Email address

• Phone number

• Business address

• Qualifications, accreditations and insurance details

• Service areas

• Business descriptions and portfolio content

• Payment information (processed securely by third-party payment providers)

• Proofs of identity or business documents (if required for verification)

B. Automatically Collected Data

• IP address

• Device information

• Browser type

• Usage data (e.g., pages visited, time spent on pages)

• Cookies and tracking technologies (see Section 10)

C. Third-Party Sources

We may receive personal data from:

• Payment processors

• Verification services

• Advertising or analytics partners

• Publicly available business information

3. How We Use Your Personal Data

We process personal data for the following purposes:

• To create and manage accounts

• To allow Customers to post job requests

• To enable Tradespeople to purchase and access leads

• To facilitate communication between Customers and Tradespeople

• To verify identities, credentials, and business legitimacy

• To process payments for lead purchases

• To send service updates, notifications, or marketing (with consent where required)

• To improve and personalise the Platform

• To detect and prevent fraud, misuse, or security issues

• To comply with legal obligations

4. Legal Basis for Processing

We rely on the following legal bases under the UK GDPR:

• Contractual necessity – to provide the Service you signed up for

• Consent – for marketing communications and cookies

• Legitimate interests – improving the platform, preventing fraud, and ensuring service reliability

• Legal obligation – maintaining financial and operational records required by law

5. Sharing Your Information

We may share your data with:

A. Tradespeople (for Customers)

Job details and contact information are shared with Tradespeople who purchase the lead.

B. Customers (for Tradespeople)

Information included in your public business profile is visible to Customers and site visitors.

C. Third-Party Service Providers

Including:

• Payment processors

• Identity verification services

• IT hosting and platform providers

• Analytics and marketing platforms

• Customer support tools

These third parties are bound by confidentiality and data protection obligations.

D. Legal Authorities

Where required to comply with law, regulation, or legal proceedings.

We never sell your personal data.

6. International Data Transfers

If personal data is transferred outside the UK, we ensure adequate protections are in place, including:

• UK adequacy regulations

• Standard Contractual Clauses (SCCs)

7. Data Retention

We retain personal data only for as long as necessary for:

• Providing the Service

• Fulfilling legal, tax, and accounting obligations

• Resolving disputes

• Enforcing agreements

Typical retention periods:

• Account data: kept while your account is active

• Financial/transaction records: 6 years

• Backup data: kept temporarily and securely deleted/inaccessible thereafter

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Erase your data (“right to be forgotten”)

• Restrict processing

• Object to certain processing activities

• Portability – request data in a machine-readable format

• Withdraw consent at any time

• Opt out of marketing communications

To exercise these rights, contact us at:
[Insert Contact Email]

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

9. Security Measures

We implement technical and organisational measures to protect your data, including:

• Encryption

• Secure servers and firewalls

• Limited access to personal data

• Regular security testing

Despite these measures, no system is 100% secure.

10. Cookies & Tracking Technologies

We use cookies to:

• Enable essential platform functions

• Analyse site traffic

• Personalise user experience

• Support marketing and advertising

Users can manage cookie preferences through their browser settings or our cookie banner.

A full Cookie Policy can be provided on request.

11. Communications & Marketing

We may send service-related emails such as:

• Account confirmations

• Lead purchase notifications

• Updates and alerts

Marketing communications will only be sent with your consent, and you can unsubscribe at any time.

12. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites.

13. Children’s Privacy

We do not knowingly collect data from individuals under 18.
If you believe data has been collected unintentionally, contact us and we will remove it.

14. Changes to This Privacy Policy

We may update this Policy from time to time.
Significant changes will be communicated via email or website notifications.
Continued use of the Service after changes constitutes acceptance of the updated Policy.

15. Contact Us

For questions, concerns, or data requests, contact:

FindATradesPerson.com
Email: help@findatradesperson.com